Privacy Policy

• This Privacy Policy is intended to comply with applicable data protection regulations, including:

• The Delaware Online Privacy and Protection Act (DOPPA),
• The California Consumer Privacy Act (CCPA),
• The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and
• The General Data Protection Regulation (GDPR) in the European Union.

We collect different types of information about you and your vehicle(s), including:

• Personal Information Contact details: name, email address, phone number, and company name (if applicable).
• Account credentials: username, password, or other details that help us verify your account.
• Vehicle and Telemetry Data Location data: GPS-based location of vehicles in real time.
• Vehicle diagnostics: odometer readings, engine status, fuel usage, battery levels, diagnostic trouble codes, and maintenance records.
• Driving behavior: speed, acceleration, braking patterns, route information, and trip history.
• Usage Information Log data: IP address, browser type, device information, operating system, and timestamps of your visits.
• Cookies and similar technologies: We may use cookies or similar tracking tools to enhance your user experience and improve our services.
• Communication Data Feedback, inquiries, or support requests: content you share when contacting our support team or engaging with us on social media.

We use the information we collect for various purposes, including:

• Service Delivery Providing real-time telematics data, driver behavior insights, and fleet management tools.
• Processing and managing user accounts, vehicle registrations, and service subscriptions.
• Business Operations Personalizing your experience based on vehicle data and driving history.
• Analyzing usage trends, vehicle performance metrics, and customer feedback to improve our services.
• Marketing and Preferences Sending service updates, promotional materials, and newsletters (you can opt out at any time).
• You may opt out of receiving promotional communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at info@ridesiq.com. We respect your preferences and will honor your choices in accordance with applicable laws.
• Legal Compliance & Security Detecting, preventing, and addressing fraud, unauthorized use, or violations of our policies.

If you are located in a jurisdiction that requires a lawful basis for data processing (e.g., the EU under the General Data Protection Regulation), our legal bases may include:

• Consent: where you have expressly given us permission (e.g., for marketing communications).
• Contract: where processing is necessary for the performance of a contract with you (e.g., providing telematics services).
• Legal Obligation: where we are legally required to process your information (e.g., tax or regulatory obligations).
• Legitimate Interests: where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights (e.g., enhancing security, improving service functionality, or detecting fraud).
• Cross-Border Transfers If you use our services from outside the country where our servers are located (currently the United States), your information may be transferred to, stored in, or processed in a different country. Where personal data is transferred from the European Economic Area (EEA), we implement appropriate safeguards to ensure a comparable level of protection, such as:
• Standard Contractual Clauses (SCCs) approved by the European Commission, and
• Additional security and organizational measures as needed.

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers Third-party vendors who assist with analytics, payment processing, hosting, customer support, and other essential services. These providers have access to your information only as needed to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
• Affiliates and Partners Within our corporate family (if applicable) or with business partners who help deliver our services or co-sponsor our events. If we engage in joint marketing activities, we will ensure any sharing complies with applicable laws.
• Legal Requirements If required by law, regulation, or court order. To enforce or apply our terms and conditions, protect our rights, or comply with a legal or regulatory obligation.
• Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be transferred. We will notify you via email and/or a prominent notice on our website if such a change in ownership occurs.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with contractual, legal, or regulatory obligations.

• In general, we retain personal data for a period of up to 3 years following your last interaction with our services, unless a longer retention period is required by law. For example:
• Billing and transaction records may be retained for up to 7 years for accounting and tax compliance.
• Support correspondence is typically retained for up to 2 years to ensure service continuity.
• Cookie and analytics data is retained according to the expiration terms set in your browser or via consent tools.
• When we no longer need to retain your data, we securely delete or anonymize it.

We take reasonable and appropriate measures to protect the information we collect and store, including:

• Encryption: using SSL/TLS protocols for data in transit.
• Access Controls: restricting access to authorized personnel on a need-to-know basis.
• Regular Audits: monitoring systems and infrastructure to detect potential vulnerabilities.
• No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

• Access: requesting a copy of the personal data we hold about you.

• Rectification: asking us to correct inaccuracies in your information.
• Erasure: requesting the deletion of your personal data, subject to certain exceptions.
• Restriction: asking to limit how we use your data.
• Portability: requesting to receive your information in a structured, commonly used format.
• Objection: objecting to processing based on legitimate interests or direct marketing.
• To exercise these rights, please contact us at info@ridesiq.com. We may require certain information to verify your identity before we process your request.